Help Center
We're here to help you
Missing an email, a webinar link, or a certificate? Start with the fixes below — or reach our team directly. Live chat is the fastest.
Three ways to reach us
Live chat
The fastest way to get unstuck — a real person, right now.
Mon - Fri: 09:00 AM to 06:00 PM ET
Typical reply: under 10 min
Email us
Send the details and we'll sort it out for you.
Reply within 1 business day
Common urgent issues
Didn't get your email or access?
These happen — here's exactly what to do. Live chat resolves it fastest.
Order confirmation email not received
If you bought a session but haven't seen a confirmation within 10 minutes, check your spam/junk folder and search for mail from [email protected]. Your order is most likely confirmed on our end — the email may have been filtered. Don't wait: reach out and we'll resend it and confirm your registration before the webinar.
Live webinar access link not received
Join links go out 24 hours before and again 1 hour before the session. If your webinar starts soon and the link hasn't arrived — don't wait for email. Message us on live chat with your name and registered email and we'll get you the link within minutes. Also check spam for mail from [email protected].
SHRM/HRCI certificate or credit not received
Certificates are issued within 3–5 business days after the webinar. If it's been longer, or you need it urgently for a recertification deadline, contact us and we'll re-issue it promptly. Always include your full name, the webinar name, and the date you attended.
Step-by-step help
What to do when something goes wrong
Run through these first — or if you're short on time, just open live chat and skip ahead.
Missing order confirmation email
Purchased a session but no email arrived
-
1
Wait 10 minutes — email delivery can occasionally be delayed
-
2
Check your spam, junk, and promotions folders
-
3
Search your mailbox for "Pedu Complainces Inc." or "[email protected]"
-
4
Sign in to your account — your orders appear under Dashboard
-
5
Still nothing? Open live chat with your name and we'll confirm and resend it
No webinar access link
When your session is today or soon
-
1
Check spam/junk for the webinar platform email (Zoom / GoTo)
-
2
Links are sent 24 hours before and 1 hour before the session
-
3
Sign in to your account — the link shows under Dashboard
-
4
Add [email protected] to your safe-senders list
-
5
Starting in under an hour? Open live chat now — don't wait for email
Can't log in to my account
Forgotten passwords, locked accounts
-
1
Go to the Forgot Password page
-
2
Enter the email you used to create your account or checkout
-
3
Check spam/junk for the password-reset link
-
4
Signed up with Google? Try that option instead
-
5
Still locked out? Open live chat and we'll reset it for you
Billing or refund question
Charges, invoices, refunds, receipts
-
1
Sign in and check Dashboard for your invoices
-
2
For refunds, read our Refund Policy first — eligibility is time-sensitive
-
3
If your webinar is 48 hours away, contact us right away
-
4
Email [email protected] with your order number and request
-
5
For urgent billing issues, open live chat or call +1-432-777-2457
Frequently asked
Questions, answered
Yes. If you miss a live webinar on Pedu, the recorded session is automatically added to your Pedu account after the webinar. Simply log in, open your registered webinar from the dashboard, and click Watch Recording to view it anytime.
Availability
When can we help you?
Live chat
Mon–Fri, 9 AM–6 PM ET
Active Support Hours
Still stuck? We've got you
Start a live chat for the fastest fix, or send us a message and we'll take it from there.
Contact us